Users press buttons.
If something stops working as expected, they will probably press every button they can see before reaching out to IT for help.
While I’m all for self-service when it comes to IT issues, we had a recent problem where a user managed to perform an NVRAM reset* on one of our HP LaserJet printers! This wipes out the serial number, page counts etc. and replaces them with XXXXXXXXXX. Unfortunately the page counts seem lost for good but to reset the serial number you need to send PJL commands directly to the printer.
This used to be done by connecting a PC to the printer via a parallel cable. You would then enter some DOS commands to copy a “PJL” file onto the printer for processing
As I am writing this in 2013, I only have network printers and Windows 7 x64 to hand. After a lot of digging I managed to work out how to do it.
You may be wondering why you would bother upgrading your existing Windows XP and Vista machines to Windows 7, when Windows 8 has just been released.
Whether you are a home user or a large company there are great benefits to be had from upgrading and using your new Windows 7 PC as a stepping stone to Microsoft’s latest and greatest.
Windows XP recently celebrated its 10th birthday, a major achievement for it to keep such a stronghold but also a major issue when it becomes time to change to something new. The are always scare stories when Microsoft releases a new OS. The fact of the matter is, change often creates such fear-mongering when really its an opportunity waiting to be taken advantage of.
Businesses stayed away from Windows 7 for 2 major reasons
- Windows Vista had a terrible launch, fraught with bad reviews and needing an extra expense of upgrading hardware
- Due to people sticking with XP, business software wasn’t upgraded and smaller bespoke software would cost a fortune to redevelop for a new OS
Nowadays, this isn’t as much of an issue. Windows 7 runs easily on hardware over 4 years old and really flies on the latest kit. All major applications have been updated or can be delivered via modern methods like application virtualisation or by using tools like Microsoft’s free application compatibility toolkit or XP Mode. OS deployment technologies have moved on too, meaning you can upgrade people from XP to 7 in a couple of hours.
To get these simple but cool emoticons/emoji/smilies or whatever you want to call them you will need the Segoe UI Semibold font that comes with Windows 7 (possibly Vista too?).
In Microsoft Word, click the Insert tab on the ribbon. On the far left click the Symbol button followed by the More Symbols option
This is old news but is something I could never get to work, until now!
Windows users have always enjoyed customising their Desktop with new icons, cursors, sounds, wallpapers and even title bar colours. One of the problems is that you can easily get bored with staring at the same picture everyday. Windows 7 includes the option to have a slideshow of pictures rather than one static image but even that can be cumbersome to keep fresh. One way around this is to use images supplied by RSS. If you aren’t familiar with RSS then you can check out the info here but basically it’s a way of getting automatic website updates. This can be seen in the Bing Dynamic theme provided on Microsoft’s Personalization website.
I have been having a nightmare of an issue lately with Offline Files and the Windows 7 Sync Center.
Offline Files is a very handy issue for people who work with laptops or who are regularly disconnected from the company network. The feature allows a seamless cache of you network files that can be accessed and modified when you are not connected to the Local Area Network (LAN). Then, when you are next in the office, or connected via a VPN, all modified files are synchronised with the file servers and any conflicts can be resolved. The feature is present in Windows XP but it isn’t the most efficient process and was modified in Windows Vista with the introduction of the Sync Center. This is basically a dashboard for Offline Files as well as Windows Mobile phones. The background process was also further refined in Windows 7. It was this refinement that broke our systems!
Read on for more info and the solution…