How do you provide someone a secure well managed Desktop PC and apps without having to provide an expensive laptop or desktop tower that has a limited lifespan? Virtual Desktops are a common solution to this conundrum. A Virtual Desktop allows a person to use whatever device they want (like a home PC, smartphone, iPad etc) to access a remote desktop server running on centralised hardware in an organisation’s server room or datacentre. That is what is meant by a Virtual Desktop Infrastructure (VDI) solution. Although these solutions have been around for decades from companies like Citrix, Microsoft and VMware, they have required a lot of high-end hardware and specialist expertise to make them work well. Due to that requirement, they often have not been able to meet the promise of being a more cost-effective solution than just giving everyone a laptop.
With the COVID-19 pandemic we have seen an acceleration of the shift to remote and hybrid working that was already well on its way beforehand. Other scenarios like organisations expanding through mergers, or starting partnerships with other companies, or having temporary/seasonal staff, can add further challenges to onboarding and provisioning IT services, business continuity, and security and compliance.
VDI is a great solution to those challenges but many organisations don’t have the capacity to deal with that demand. Cloud service providers like Microsoft and Amazon have helped to address that issue with Amazon Workspaces and Azure Virtual Desktop (previously known as Windows Virtual Desktop). By using these Cloud options you no longer have to worry about pre-purchasing a large amount of hardware and calculating complex capacity requirements – you can set up the networking, Virtual Desktops, applications etc all in the Cloud and scale it up and down as demand changes. However, you still need that specialist expertise to get it right in the first place.
Microsoft wanted to make providing Virtual Desktops just as easy as providing someone an email mailbox. Microsoft 365 makes it super simple to configure email services through Exchange Online, meaning organisations no longer need a team of Exchange Server administrators to run its own unique instance, could the same be done for VDI?
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